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Terms and Conditions

Terms and Conditions

Welcome to the training website of Hospitality Institute of Australasia. For the purpose of the Terms and Conditions content Hospitality Institute of Australasia hereafter referred to as "HIA" You must read and accept these Terms and Conditions before enrolling in an online course with Hospitality Institute of Australasia.

Your access to the HIA website is conditional upon your acceptance and compliance with the terms, conditions, disclaimers and privacy statement contained in this document. Your use of the HIA website constitutes your agreement to the Terms and Conditions. HIA believes the information in this site is correct and it has reasonable grounds for any opinion, statement or recommendation found within. HIA will endeavour to update the information in this site as soon as practicable after any changes. However, as information can change without notice, it does not guarantee the accuracy of the information. You should seek legal or other professional advice before acting or relying on any of the material on the HIA website.

Refund and Cancellation policy

Once you have provided payment, fees are then committed for the online course. Once payment is made and the username and password have been activated the course cannot be cancelled. No refunds will be issued.

Your login details will be valid for twelve months from the date of issue. If the online course has not been completed within this time period your username will be disabled. You will need to contact the HIA Administration team and ask for your login to be re issued. This will incur a fee.

PRIVACY STATEMENT

HIA views the protection of your privacy as a vital part of its commitment towards complete accountability and integrity in all its activities and programs.

Personal Information

HIA will collect personal information supplied by you whilst completing this program for the following purposes only:

For lodgement of your certificate number with the appropriate training body
So we can contact you for course feedback,
So we can send you your statement of attainment, and
For HIA internal marketing information purposes

Disclosure of Personal Information

HIA will take all necessary measures to prevent unauthorised access to or disclosure of your personal information. This personal information will be disclosed as required to the State Government authorised body and to Hospitality Institute Of Australasia Registered Training Organisation (RTO) administration. This information will not be disclosed to any other external agencies unless required or authorised by law.

For students enrolling in the NSW Food Safety Supervisor

I authorise The Daniels Associates of Australasia t/aHospitality Institute of Australasia to provide my personal information to the NSW Food Authority for the purposes of being issued with a Food Safety Supervisor Certificate upon successfully attaining the required units of competency under the Food Safety Supervisor program. This authorisation is limited to the provision of my name, units attained and date(s) of training. If any information supplied by me may be considered to be untrue or misleading in any respect, I understand that the NSW Food Authority may take such action as it believes necessary, including the disclosure of the information to any person or body the Authority considers has a legitimate interest in receiving it, and I consent to such disclosure.

Correction of Personal Information

If you wish to alter any personal information you have supplied to HIA please direct enquires to info@hia.edu.au.

CONDITIONS OF USE

Enrolment Form and Payment

To start an online course you must complete the course Payment Section and Enrolment Form and provide payment to HIA. As you will receive confirmation and your course login details via email you must provide a valid email address.

Accurate Representation of Self

You agree not to impersonate or represent any other person than the person on the Enrolment Form. All course assessments must be completed by the enrolled customer. Making false or misleading representations that you are another person or character is a criminal offence and can give rise to civil liability.

Username and Password

The username and password will only be issued to the course participant nominated on the Enrolment Form. Under no circumstances can another person activate or use the username and password.

Right of Appeal

Should a participant be assessed as 'Not Yet Competent' in any performance criteria they are not able to progress to the next section of the training program and are directed to repeat the learning and assessment. If they are still "Not Yet Competent" they are advised to contact the HIA office via email to info@hia.com for assistance from a trainer/assessor for additional support and guidance. Participants have the right to request an independent assessment from another RTO at their own cost if they remain dissatisfied with the HIA assessment.

DISCLAIMERS

Course information is provided on the following basis.

You agree that Hospitality Institute of Australasia will provide the course, including access to the website on the following basis:

To use the HIA website you will need to access the internet, including related equipment, and software.

HIA is not responsible for any problems caused to or by your equipment, including any virus or related problems with your use of the HIA websites. You are responsible for any connecting or accessing fees, and for installing, maintaining, and operating your own equipment. HIA makes no warranties or interpretations that the website(s) contents and course information will meet your requirements.

You acknowledge and agree that all of the intellectual property rights in the HIA website are owned by HIA. Any unauthorised copying, reproduction, communication or translation of the HIA website may infringe HIA intellectual property rights and may result in liability.

Links from HIA websites to other websites should not be construed as an endorsement, approval or recommendation by HIA of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained on those linked websites.

Warranty

The HIA website and all material within, are provided on an as is basis without any warranties of any kind. Except as provided by the prescribed terms, all warranties either express or implied by law, in any way relating to the website or its materials, are excluded. In addition HIA does not warrant that the website will operate error free or that this website and its servers are free of computer viruses and other harmful goods. If you experience any damage or liability through the use of the HIA website or the materials therein, HIA will not be responsible for the costs relating to repair, servicing or any other associated costs.

Indemnity

You indemnify, defend and hold harmless, HIA and its directors, agents & employees, with respect to any claim, demand, cause of action, liability, loss, damage, expense (including legal fees) and cost incurred by you or a third party as a result of any error in any information, opinion or recommendation in this site.